Keep your website moving forward.
Your website should keep pace with your business. Get a clear plan for maintenance, practical improvements and the next features your customers need.
Useful work.
In the right order.
For businesses with an existing website that needs dependable upkeep, a considered improvement plan or a development partner who understands the setup.
Understand the website you have
First, we review the platform, hosting, ownership, dependencies and outstanding issues before recommending changes.
Your input: access, current concerns and priorities.
Agree the priorities
Next, we separate essential maintenance from improvements, with clear responsibilities and an agreed scope.
Review point: agreed tasks and response expectations.
Make changes with care
Then, we use a suitable test environment and check the affected journeys before release.
Review point: changes on a development site where appropriate.
Plan the next improvement
Finally, we review what is working and keep a prioritised list of useful changes as the business develops.
Your input: feedback and changing business needs.
From first conversation
to what comes next.
A clear route through the project, with opportunities to review the work as it develops. Scope, timing and responsibilities are agreed around your requirements.
01
Review.
Assess the existing setup and outstanding issues.
Your input: access, current concerns and priorities.
02
Agree.
Define the support scope, responsibilities and working arrangement.
Review point: agreed tasks and response expectations.
03
Improve.
Implement the agreed work and test affected features.
Review point: changes on a development site where appropriate.
04
Continue.
Review completed work and agree the next priorities.
Your input: feedback and changing business needs.
Good questions.
Clear answers.
Some of the details worth discussing before we begin.
Can you take over a website you did not build?
We can review it first. This shows whether we can support the setup and what we need to address before agreeing an ongoing arrangement.
Does support include new features?
Yes, we can plan new features alongside maintenance. However, we agree the scope and cost with you before development starts.
Is emergency support included?
Availability, response expectations and what is covered should be agreed in the support arrangement. There is no automatic round-the-clock service.
How much will the project cost?
We agree the requirements, deliverables and dependencies before preparing a proposal. Share your priorities and any budget constraints so we can discuss a realistic scope.
What happens after the initial work?
Handover, maintenance and further improvements are agreed as part of the project or a separate support arrangement. We will make clear what is included and who is responsible for ongoing work.